Return Policy

Last Updated: 2/26/2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help.

Returns

You may return unused items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products not due to our error

  • Items marked as final sale

  • Gift cards (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.

How to Start a Return

To initiate a return, please contact our support team at:

claudiaisaiasisrael@gmail.com
StrongBody VIP

Include your order number and reason for return in your message.